No matter what size your company is, you place a high priority on the efficiency of your operations. The problem is, not all businesses have the manpower or capital to maintain those efficiency goals they want to achieve. Many small businesses are limited when it comes to resources for in-house IT support and services.
This limitation means they can easily get into trouble due to falling behind in critical software updates, network security patches, and placing the company’s entire system into a state of vulnerability to a breach or failure.
In order to avoid these pitfalls, many small companies turn to a more proficient solution that makes sure their systems run smoothly and remain secure. That solution is Marimon IT Support and Managed Services.
Managed IT Support And Services Popularity
Managed services and IT support have been on a steady rise in popularity in the business world with over 71% percent of companies in 2018 using some form of managed IT support and services from various providers nationwide. There’s no sign of a slowdown either— industry consortiums and think tanks predicted back in 2016 that the industry would see a growth rate of over 10% between 2017 and 2020 alone—so far they are spot on accurate in that prediction.
This can only mean one thing—Managed IT support and services work for businesses of all sizes and if your company is spending scarce resources for in-house IT and struggling to maintain it—you’re overspending and not getting your money’s worth due to sheer logistics.
What Are Managed IT Services And Support?
With computers running everything from traditional databases to even the watch you wear on your wrist, computers make the world work faster, globally, and easier. In this day and age, it doesn’t matter if you’re a company of 4,000 employees or just four—you need technology to compete in your market—period.
While the dependency on IT has grown by leaps and bounds even in just the last decade—on the other end of the spectrum, the reliance on stable and competent IT support as also grown drastically. The problem is the rate and which technology can be implemented is a lot more expedient than the rate it takes to build-up in house teams for IT support.
This leaves a deficiency in support that leaves many smaller businesses underserved and overwhelmed with the technology they have when something goes wrong. While technology is a valuable asset to companies worldwide—it’s not perfect and problems, be they user errors or software/hardware issues, can bring a company’s operations to a screeching halt.
Basically, managed IT support and services involves offloading those IT-related responsibilities to a third-party such as Marimon that handles 24/7 management, monitoring, and maintenance of all your IT components. This approach is a drastic shift in mentality from the near-obsolete break/fix method of IT support.
What Is The Break/Fix Method, And What Is The Standard Now?
Before managed service providers began offering their unique delivery of IT support and services, there was only one way to deal with technology trouble and it was quite rudimentary.
In the break/fix method of IT support, when a piece of equipment such as a server would fail, the only option was to call a service technician and hope you could explain the problem well enough to get an immediate fix. This often did not happen and an on-site service call would be needed, causing great amounts of downtime which translates into a lot of money being lost, not to mention possibly data too. The only reason this solution was acceptable at that time, was because the technology was still limited and honestly, the dependence on technology while great—had not completely eradicated back up legacy solutions.
Fast forward to the present day and we depend on technology for nearly everything we do and most of it is automated—it’s just supposed to work, we don’t know how, but it does. Now, in this world of instant expectations, waiting for a problem or a failure to occur before doing something about it is no longer an acceptable solution. Our absolute dependence on databases, e-commerce, and digital communication is so major that even a minor interruption in services can mean a devastating loss of revenue.
With the stakes being so high when dealing with massive databases and intricate communication networks, the need for proficient IT support to monitor and prevent system failure and protect against attacks before they happen—is absolutely the top priority for any company.
Due to these higher stakes, the need for security and adequate support to prevent system failure and to catch potential issues before they happen is critical. That is why managed IT support and services have been able to fill such a huge gap in the industry because it is a vastly different method. a gap managed IT services have come into the industry to fill.
The Difference Between The Old Break/Fix Method And Managed IT Support And Services
When you experience a failure with your office technology, you have two options for a solution so you can get back up to speed again:
1. Break/Fix Services: Nearly obsolete, but still in use—this simply involves you calling a service technician and if over the phone troubleshooting doesn’t solve the problem; a technician is dispatched to your business at an hourly rate. This can not only get quite expensive but also be very detrimental to revenue as your system would be down until you can get someone with an opening.
2. Managed IT Support And Services: On the other hand, this method involves an ongoing relationship between your company and your dedicated IT Support liaison with your provider. Constantly monitoring all your systems, they are up to speed on what’s going on and always checking for potential problems. They keep hardware and software up to date and keep overall IT health at 100% to avoid costly failures. All of these services come with a monthly cost which when you factor in payroll taxes, benefits, and HR costs—is a lot less than hiring an in-house team.
Why Companies Are Overwhelmingly Switching To Managed Services And IT Support
Some may still wonder, even with all of this information; why companies are abandoning break/fix methods of support that have been around for decades. Many may question the logic in paying a monthly service fee when you won’t always have a problem.
Sure, that is a valid question but it is born out of a flawed perspective. Yes, you pay monthly for managed services and IT support. Yes, you may go a whole month without needing a repair tech—but you experience fewer repairs because your system is being maintained 24/7.
Think of the monthly fee more like preventative maintenance, you aren’t paying that fee just to have someone on-call in case something goes wrong. You’re paying so that your chance of something going wrong is mitigated and downtime is mitigated as well.
Not to mention, the break/fix method while not requiring monthly fees has a negative trade-off to it as well. With this method, you lessen the burden of the provider to be accountable for their work. They are getting paid for coming out regardless. You also lose the assurance that they will address your problem efficiently. Think about it, you are just one service call among many throughout a day—they work in volume, and may be motivated to rush through a job, leaving you with unsatisfactory solutions. In fact, the break/fix method can actually end up being more expensive overall than a managed IT support and services provider for several reasons:
- More significant tech issues for your company = higher profits for the break/fix provider you use.
- You can’t guarantee a stable fix as the providers get paid per call and it could lead to motivation for only intentional temporary fixes.
- Hourly rates increase the propensity for a tech to drag a job out in order to maximize the profit.
Overall, these issues can indeed mean you end up paying far more for break/fix methods of IT support and still get substandard service. But with managed services and IT support from Marimon you get positive results guaranteed.
Why Choose Marimon?
Marimon takes time to become very familiar with your business, your IT needs in relation to your operations, as well as the physical layout of your existing systems. We analyze what you have, give you our report and recommended changes or adjustments that way we have a fresh canvas to work with.
We are in the business of helping your business succeed. If you succeed, we succeed—so we put every bit of effort into every client that we provide for.
Contact us today and ensure IT support and services that deliver.