Let’s face it, IT emergencies happen when you least expect it. Consequently, even a small emergency can cost your business thousands of dollars. The key to surviving through one of these emergencies is a good emergency IT support provider. If you lack an internal IT department or managed service provider with the right skills, you could be in trouble. If your business stops running due to an IT problem, your profits take the hit. This is why it is important to have a reliable emergency IT support provider. However, choosing the right IT support provider in Houston is the key to mitigating losses from an IT issue.
6 Questions You Should Be Asking Potential Emergency IT Support Providers
Certainly, your company may experience some inconvenience or downtime in the event of an issue. The right IT support can, however, mitigate downtime and loss. That’s why it is so important to consider the following questions before choosing from available providers.
Do They Provide 24/7/365 Emergency IT Support?
You never know when IT emergencies will pop up. Therefore, it’s important that the provider you choose is always on-call. Does the provider monitor your systems on holidays, after hours, and everything in between? If not, your company could suffer greatly if a problem arises after hours and persists until they open. Even just a few hours of downtime could spell serious disaster or have a domino effect on your business.
Stick with a provider that will be there no matter what time it is. Also, a provider that works on holidays is also important. IT problems don’t discriminate and cybercriminals often strike after hours when breaching your network. Having a provider keep watch around the clock is the only way you can mitigate your losses.
Are You Locked Into A Long Contract Upfront?
When choosing quality emergency IT support, sometimes you may want to try someone on a trial basis. Consequently, you don’t want to get locked into a long-term contract before even receiving any service. Ask the provider if they will provide services a la carte without a contract. A good provider should offer this because they realize choosing a provider is a process that requires patience.
Additionally, your IT provider decision also has to be strategically aligned with your business goals. Therefore, take your time in evaluating providers. This is not a long-term relationship you rush into just because of the pressing need.
Do They Have The Specialty Skillsets You Require?
There are a lot of IT support providers in Houston. That being said, all of them have varying levels of specialized skillsets. Some cover more area than others and some cover only a few specific areas of expertise. If you know what exact piece of technology is the problem, you’ll need someone well-versed in that area. Certainly, it is ideal to have a provider that is experienced in all the technology you use. However, at the very least try to find a provider that covers most of what you use.
How Deep Is Their Level Of Expertise?
Incidentally, this goes hand in hand with the previous question as it related to various expertise. You must be prepared for instances where you have a problem that is far more complex than normal. You really need to find a provider that works with a wide array of technologies. Additionally, you should find out how deep their experience level is with each one.
You may find a provider, for example, that has extensive experience with routers and switches. However, that same provider may also have expertise in printers—but not very extensive. The reason you want someone with extensive experience is because length of experience matters.
For example, you can have a provider that knows printers in depth. If that provider though hasn’t had field experience for a long time it’s a disadvantage. Ideally, you want someone with both deep technical knowledge, but also a long history of working within that scope. This means they have had ample time to encounter many different issues and unique challenges. It’s like knowing a lot of textbook knowledge versus having real-world experience with the subject.
Do They Provide On-Site Emergency IT Support?
Often, there are IT problems that cannot be resolved remotely and need a person on-site to resolve. The provider you choose should be able to provide on-site support when necessary to resolve all problems quickly.
Case in point, if you have a total network hardware failure you will need a provider with on-site support. If your provider does not offer this—you are the same position as if you had no provider at all. Ironically, providers lack of service ends up costing you more money to find one that does on the spot.
Do They Offer More Than Just Emergency IT Support?
Having a provider for IT emergencies is important. Additionally, if they offer preventative services and more, that’s even better. Ideally, you want a provider that can perform emergency fixes but also diagnose why they occurred.
If they can diagnose why they occurred, then they can also take measure to prevent it from happening again. In addition, if you suffer data loss then a full-service provider can offer data recovery services.
If you don’t have a regular IT support provider in Houston, IT emergencies will be very costly and very damaging. The best way to avoid these types of emergencies is to select a provider that also provides on-going IT support. That is where Marimon can be your guardian against these potential hazards.
Why Marimon Is The Best All-Around IT Support In Houston
When you choose Marimon to handle your IT support, you are getting blanket protection from the best in the business. We cover everything from managed print services and data backup/recovery, to ongoing network protection and everything in between.
For over 30 years, Marimon has made providing the best possible service and technology our #1 priority. Naturally, the technology has changed over three decades, but our commitment to our high-standards has remained steadfast. Our client’s needs are met with the utmost attention to detail and in a timely manner. Business doesn’t stop for IT problems. Consequently, the speed of service, as well as accuracy and quality, are tantamount to our success.
We are proud of our hard-earned status as one of the leading IT dealers in not only Texas but nationwide. It is our superior service and stellar customer care that is responsible for that status.
Benefits Of Marimon IT Support Vs. Emergency Only IT Support
When it comes to IT support in Houston, you have two avenues you can choose for a solution. You can go unprotected, meaning you wait until a problem arises and call a technician to fix it. This is commonly referred to as the “break/fix” method—because when something breaks then you call for someone to fix it.
The Problem With Break/Fix Emergency IT Support
Even though this type of service is nearly obsolete in the industry, some companies still employ this method to save money. Ironically, break/fix services often ends up costing companies more money than having a managed IT support provider.
The reason it costs more is that with this method, you are paying a technician an hourly rate to fix your problem. Additionally, because you aren’t getting IT support until after there is a problem, your downtime increases. As any business owner can tell you, downtime costs you money—a lot of money. This is especially true when the availability of a technician is more than a day out or in some cases weeks.
The other option you have is the one most used by businesses of all sizes. Managed IT support gives you an ongoing relationship with your IT support provider. This establishes a familiarity between the support provider and your company’s infrastructure, needs and demands. Since this type of provider is paid a monthly fee, the constantly monitor your systems for problems.
Additionally, they are constantly modifying and optimizing your systems and performing updates to keep things running smooth. Keeping your IT health at 100% is their ongoing ultimate goal. Incidentally, that goal also has the result of saving money by avoiding costly failures.
When you factor in the amount of money you save in preventing failures, managed IT support is the better value. Also, considering that you won’t incur the expenses of hiring an in-house IT department, it makes even more sense.
Make Marimon Your Managed And Emergency IT Support Specialists
At Marimon, we have stood the test of time in the ever-changing IT industry with our values and our service. The same values and care we put into our business, we put into yours. Contact us today to see what we can do for your company’s IT needs.