Professional Projects, Inc.

November 25, 2008

To whom it may concern:

Earlier this month our fax machine, which was purchased originally many years ago from Marimon Business Systems, died a slow and painful death. I knew it was time to replace and since we had such good luck with Marimon I decided to contact them to check into a replacement.

If I remember correctly Michael Mercier was in my office within two hours of that phone call. He asked many questions to assess our needs and was professional, polite and courteous.

Since the machine we decided to purchase was going to have to be ordered Michael made arrangements for us to have a loaner during the period.

I want to compliment your company on the level of professionalism of your sales representatives. I was impressed with Michael’s knowledge of product and was very comfortable dealing with him when making this purchase.

Sincerely,
Janet Lewis, Controller