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HelpDesk Support

HelpDesk Support

Helpdesk Hours:

NOC (National Operations Center) 7:00am-7:00pm

Things HelpDesk does:

  • Remote Desktop Management
  • Remote Server Management
  • Monitor Server Services
  • Remote Network Management
  • Security Licensing and Patching
  • Monthly Reports of Work
  • Event Log audits
  • Hard Disk Monitoring
  • Backup Maintenance
  • Alert Client to critical conditions
  • Educate and correct user errors
  • PDA/Smartphone remote support
  • Check Router Logs
  • Performance monitoring
  • Office connectivity maintenance
  • Application support
  • Permissions and file systems management